Although the installation of a genuinely “client-centric” organization results in an increase of earnings by the client, it requires in most businesses a profound change of culture as well as the redesign of organizations, processes and systems. This involves notably:

• The unification of the front-office, making the client’s life easier by making it possible to orientate it towards the correct contacts whatever its history, notably in service companies working with partner networks.
• Monitoring and control tools supplying an exact view of the business in progress, internal and external resources used, and forecast activities.
• Diversification of sales and interaction channels, by developing the electronic channels which reduce internal costs by promoting self-service and promote up-selling and cross-selling.
• The creation of a unique view of the client, from the data available to the various departments and services, allowing all players in the services chain to have a complete and current view of the relations with each client.

A SOLUTION DEVELOPED AROUND CONTROLLING ACTIVITY AND DEVELOPING CLIENT/ PARTNER RELATIONS SPECIFIC TO SERVICE COMPANIES

Combining consulting and technological expertise, the Keyrus teams help service companies define their client-oriented strategy, put in place appropriate organizations and processes, and obtain the decision-making and e-Business tools making it possible to make it a reality : solutions for controlling service activities, client portals, partner extranets, interaction and self-service platforms, unique view of the client supporting sales and marketing activities …
With proven expertise and experience in this sector, Keyrus proposes a wide range of packaged business solutions adapted to all the activities of service companies. Recently, Keyrus developed, via its Absys Cyborg subsidiary, a new specific business management ERP dedicated to service companies. This integrated management solution, based on Microsoft Dynamic Nav technology, helps SMEs and the subsidiaries of major service groups to plan and analyze their activity, to anticipate the workload of the teams and capitalize their experiences and know-how.

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  • Digital Strategy Consulting (brand platform, web strategy…)
  • Putting in place e-Marketing levers: Webanalytics (Omniture, Xiti, Unica…), e-Reputation, Community Management…
  • e-Commerce, portals and client sites solutions
  • e-Marketing strategy around Web2.0 technologies
  • Putting in place relational programs (CRM, multi-channel marketing…)
  • Decision-making solutions linked to controlling activities and analyzing clients
  • Functional analytical applications (Finance, HR, Sales, Marketing…)
  • Extranets and partner portals
  • Business management ERP
  • Acceptance of outsourcing of support functions with the TMA, TRA, service centre and development centre solutions